Frequently
Asked Questions
How does booking work?
Fill out the booking form with as many details about your event as possible.
Our team will review and respond within 72 hours to confirm or deny. If the date, location and time frame is available, we will follow up to confirm your services as well as send a 50% non refundable deposit request. Once the deposit is received, you will officially have secured in your event. One week before your event we will send a deposit request for the remaining balance that will be due. On the day of your event we will send you an exact pin of where your location will be and a location request one hour before your arrival. From there all you have to do is show up to your event and enjoy!
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Do you provide food/beverages?
We offer a variety of nonalcoholic beverage options as well as charcuterie, salads, sandwiches, small bites and desserts! Please note we do not have a liquor license and can not provide you with alcoholic beverages unless booking at Nazario Ranch Vineyard. As always, if you would like to bring your own to a permitted area, you’re more than welcome!
Can I bring my own food/beverages?
Absolutely! Please feel free to bring your own food/drinks and be sure to check out our picnic proposal small bites add-ons.
Can I leave early?
Of course! Just be sure to let us know 20 minutes prior to you leaving so we can get there in time for cleaning up. You are reliable for any lost/damaged items if left unattended.
What happens if an item gets lost/damaged?
If an item has harsh cosmetic damage, you will be charged a $50 cleaning fee. e.g. damaged faux florals, candles burnt (display only), scratches on signs, etc. If an item is lost or damaged and can’t be reused, you will be charged for the replacement of the new item. Normal wear and tear of items are to be expected and not penalized.
What is the cancellation policy?
We understand that life happens and some things are out of our control.
For groups of 2, 3, or 4 guests: Full credit can be obtained with at least 72 hours' notice in advance. Cancellations made between 72 and 24 hours before the reservation time will receive a 50% credit. No credits will be issued for cancellations within 24 hours of the reservation or for no-shows. For groups of 5 to 16 guests: Changes or cancellations made at least 1 week in advance will receive a full credit. Cancellations made between 7 days and 72 hours before the reservation time will receive a 50% credit. No credits will be issued for cancellations made within 72 hours of the reservation. For groups of 17 to 24 guests: Changes or cancellations made at least 14 days in advance will receive a 50% credit on the deposit. Cancellations made between 13 days and 72 hours before the reservation time will not receive a credit, but the remaining balance will not be charged. No credits will be issued for cancellations made within 72 hours of the reservation. For groups of 25 or more guests: Changes or cancellations made at least 30 days in advance will receive a 50% credit on the deposit. Changes made between 30 days and 7 days before the reservation will not receive a credit on the deposit, but the remaining balance will not be charged. Cancellations or changes made within 7 days of the event will be charged the remaining balance due and will not receive a credit. Credit for new bookings will need to be made within 90 days of the canceled event or credit will be forfeited. Refunds are not offered.
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What happens if the weather unfavorably changes?
All reservations are contingent upon weather conditions. In the event of rain, we'll make every effort to ensure a dry experience, either by relocating to a covered area or rescheduling for another suitable time. Cherish Events Co defines a "rain event" as a 30% or higher chance of rain at the event location and time, within a 30-minute window before or after, as determined by Accuweather. We will also be reaching out to reschedule or relocate for wind over 15mph. Please note that no refunds will be issued for weather-related changes, but clients are welcome to receive a full credit for rescheduling. If a client prefers to reschedule due to a low chance of rain or wind (29% or less chance for rain/15mph or less winds), Cherish Events Co may consider offering a reduced credit to cover additional vendor costs.​
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Are dogs/pets allowed?
By all means! We are huge animal/dog lovers here. Please just be sure you're up to date on the animal requirements with the venue you're booking.
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Can you help me plan an event beyond your packages?
We service ALL types of events! Don't be shy, feel free to message us with your event details along with any questions you may have and we will work on bringing your vision to life and provide you with a custom quote. info@cherisheventsco.com
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What other fees can I expect?
We charge $1 per mile for traveling outside of Santa Clara. We also charge a $50 hard terrain fee for any locations that will need items to be hand-carried/walked instead of wheeled over (e.g., beaches, steep hills).
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