Question 1

How does booking work?

Accepted Answer

Fill out our booking form with as many details about your event as possible. Once submitted, our team will review your request and respond within 72 hours to confirm availability.
If your date, location, and time frame are available, we’ll follow up to:
 • Confirm your selected services
 • Send a 50% non-refundable deposit invoice to officially reserve your event
For events taking place within one week, a full deposit will be required at the time of booking.
Once your deposit is received, your event is officially secured on our calendar ✨
The remaining balance will be invoiced one week prior to your event date.
On the day of your event:
 • You’ll receive an exact location pin
 • We’ll send a location check-in request one hour before your arrival
From there, all that’s left to do is show up, soak it all in, and enjoy your moment 🤍
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Question 2

What happens if the weather unfavorably changes?

Accepted Answer

All reservations are weather-dependent, and your experience and safety are always our top priority. In the event of inclement weather, our team will make every effort to ensure a smooth and enjoyable experience by relocating to a covered area or rescheduling for a more suitable time.
For clarity, Cherish Events Co. defines a “rain event” as a 30% or greater chance of rain at the event location and time, within a 30-minute window before or after the scheduled start time, as determined by AccuWeather. We will also proactively reach out to relocate or reschedule if wind speeds exceed 15 mph, as higher winds may impact décor, safety, and overall setup quality.
Please note that refunds are not issued for weather-related changes. Clients may receive a full credit to reschedule when qualifying weather conditions apply. If a client chooses to reschedule due to a lower likelihood of weather impact (less than a 30% chance of rain or winds at or below 15 mph), Cherish Events Co. may offer a partial or reduced credit, as additional vendor and labor costs may already be incurred.
Clients are strongly encouraged to secure a backup location in advance. While our team is happy to offer suggestions and guidance, the responsibility for reserving and securing a backup location ultimately lies with the client. Because we manage multiple events and timelines, Cherish Events Co. cannot guarantee the availability of alternate locations unless they have been formally reserved ahead of time. We recommend securing an indoor or covered option through Peerspace, hotels, wineries, restaurants, Airbnb, or other private venues to ensure peace of mind.
Having a backup location in place allows us to pivot smoothly if needed and ensures your experience remains seamless and stress-free ✨

Question 3

Do I need a permit?

Accepted Answer

Permit requirements vary by location, city, and setup type. Many public spaces - including beaches, parks, overlooks, and scenic viewpoints - require a commercial-use permit when décor, equipment, or professional vendors are involved.
For locations that require permits, the permit must be issued to the company providing the setup (not the client) due to insurance and liability requirements.
Cherish Events maintains active permits for many approved locations and operates fully in compliance with all commercial-use and CUA regulations where applicable.
 • For locations we are already permitted for, a $50 permit handling fee applies.
 • If your desired location requires a new or custom permit, additional permitting fees may apply depending on the agency, processing time, and requirements. We’ll always review this with you in advance before moving forward.
Our team will review your selected location and handle the permitting process on your behalf, ensuring your event is legal, protected, and held to the highest professional standard - so you can focus on the moment, not the logistics ✨

Question 4

What other fees can I expect?

Accepted Answer

Travel, Terrain & Permit Fees
 • A $1 per mile travel fee applies for events located outside of Santa Clara County.
 • A $100 hard-terrain fee applies for locations where décor must be hand-carried rather than wheeled (including beaches, steep hills, trails, or uneven ground). This fee also helps cover the additional labor, setup time, and wear and tear on décor and equipment required for these locations.
 • For locations that require a permit, we charge a $50 permit handling fee to obtain and manage the required permissions on your behalf.

Question 5

What is the cancellation policy?

Accepted Answer

To reserve your event date, a 50% non-refundable deposit is required.
 • If you cancel 7 or more days before your event, your deposit can be used as a credit toward a future booking within 90 days (subject to availability).
 • If you cancel within 7 days of your event, no refunds or credits are available. Exceptions may be considered at our discretion in cases of  weather or extraordinary circumstances.
 • Events booked within 7 days of the event date require full payment at booking and are non-refundable.
If you have questions or concerns, we’re always happy to talk things through - our goal is to make everything as smooth and stress-free as possible

Question 6

What happens if an item gets lost/damaged?

Accepted Answer

Our picnic setups include carefully curated décor, tabletop items, and styling pieces designed to be both beautiful and functional. While we expect and allow for normal wear and tear, we kindly ask that all items be treated with care.
 • If any picnic décor or styling item sustains harsh cosmetic damage that requires additional cleaning or repair, a $50 cleaning or restoration fee may apply.
Examples include damaged faux florals, candles burned beyond display use, wax spills, or scratches on signage.
 • If an item is lost, stolen, or damaged beyond repair and can no longer be reused, the client will be responsible for the replacement cost of the item.
Normal wear and tear is always expected and will not result in any additional charges.

This policy helps us maintain the quality of our picnic experiences for future clients while keeping each setup elevated and well cared for. Thank you for your understanding and cooperation ✨

Question 7

Can I leave early?

Accepted Answer

Of course! Just be sure to let us know a few minutes  prior to you leaving so we can get there in time for cleaning up. You are reliable for any lost/damaged items if left unattended.

Question 8

Are dogs/pets allowed?

Accepted Answer

By all means! We are huge animal/dog lovers here. Please just be sure you're up to date on the animal requirements with the venue you're booking.

Question 9

Can you help me plan an event beyond your packages?

Accepted Answer

We service ALL types of events! Don't be shy, feel free to message us with your event details along with any questions you may have and we will work on bringing your vision to life and provide you with a custom quote. info@cherisheventsco.com(mailto:info@cherisheventsco.com)
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